Effective date: 26 October 2026
These Terms and Conditions govern the use of the PhotonResins3D website and purchases from PhotonResins3D. By placing an order, the customer confirms that they have had an opportunity to review and accept these Terms together with the Returns, Refunds & Warranty Policy before completing the transaction.
Nothing in these Terms is intended to exclude, restrict or reduce any right that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), or any other applicable South African law.
1. Business Information
- Legal entity: PHOTON RESINS 3D (PTY) LTD
- Registration number: 2026/350331/07
- Trading name: PhotonResins3D
- Website: https://photonresins3d.co.za
- Customer service email: info@photonresins3d.co.za
- Telephone / WhatsApp: Available on the PhotonResins3D website
- Place of registration: Republic of South Africa
PhotonResins3D operates primarily as an online and delivery-based business. The registered/legal-service address disclosed in the Legal Disclosure section is not a retail store, showroom, collection point or walk-in returns counter. No customer visits, collections or returns may take place there unless expressly arranged in advance.
2. Products and Services
PhotonResins3D supplies 3D printing filament, UV-curable resins, 3D printers, accessories, spare parts, printer consumables, related products, 3D printed products and custom 3D printing services. Product availability, packaging and manufacturer specifications may change without notice.
Product images are illustrative. Packaging, shades and minor cosmetic details may differ. Reasonable batch-to-batch colour variation in filament or resin is not automatically a defect.
3. Product Information and Printing Results
PhotonResins3D takes reasonable care to provide accurate descriptions and compatibility information. 3D printing results depend on many factors outside our control, including printer condition, calibration, slicer settings, nozzle or vat condition, layer height, resin exposure settings, ambient conditions, material storage, moisture, contamination and model design.
A failed print, poor adhesion, stringing, brittleness, cracking, curing problem, colour variation or similar printing symptom does not by itself establish that material was defective when supplied. This does not remove any statutory right where the product itself was genuinely defective, unsafe or materially different from its description.
4. Filament and Resin – Storage, Handling and Condition
Filament and resin are consumable materials whose condition may change after opening. Filament may absorb moisture or become contaminated. Resin may be affected by light or UV exposure, air, contamination, incorrect sealing, heat, mixing or unsuitable storage.
Customers are responsible for storage and handling after delivery. PhotonResins3D is not responsible, to the extent permitted by law, for deterioration or failure caused after delivery by moisture, humidity, contamination, oxidation, light or UV exposure, incorrect sealing, excessive heat, unsuitable storage, incorrect settings or misuse.
5. Prices
All prices are stated in South African Rand (ZAR). VAT will be shown or charged only where legally applicable to PhotonResins3D at the relevant time. Delivery charges, taxes and any other applicable fees will be disclosed before completion of the order. PhotonResins3D may change prices for future orders without notice.
6. Obvious Pricing or Website Errors
Although reasonable care is taken when publishing prices and product information, genuine errors may occur. If an obvious pricing, stock, description or typographical error occurs, PhotonResins3D may contact the customer before dispatch. Where legally permitted, the customer may proceed on the corrected terms or cancel the affected item and receive a refund of the amount paid for that item.
7. Orders
Orders are subject to successful payment, stock availability, lawful fraud-prevention checks and PhotonResins3D's ability to supply. Receipt of an automated order confirmation does not necessarily mean that the order has been dispatched. If an item cannot be supplied, the customer will be notified and any refund required by law will be processed.
8. Payment and PayFast
Payments may be processed through PayFast by Network or another payment method offered on the website. Refunds will normally be processed through the original payment method where required or reasonably possible. A refund will not exceed the amount originally paid for the relevant transaction.
The refund/return policy and relevant purchase terms must be presented within the checkout sequence, and the customer must be required to affirmatively accept them before payment is completed where required by the payment provider.
9. Fraud Prevention
PhotonResins3D may reasonably hold or verify an order where fraud, unauthorised payment or identity misuse is suspected, and may cancel and refund an order where legally permitted.
10. Delivery
PhotonResins3D uses The Courier Guy for courier delivery.
The customer will select the delivery service at checkout before payment is completed.
The checkout will offer a standard Courier Guy delivery option without the optional limited-liability cover and, where available for the consignment, a Courier Guy delivery option with limited-liability cover.
Where the customer selects standard delivery without the optional limited-liability cover, the customer accepts the transit risk and compensation limits attached to that selected courier service. PhotonResins3D will not be responsible for courier loss, theft or courier-caused physical damage beyond the amount recoverable under the selected courier service.
Where the customer selects and pays for the Courier Guy limited-liability cover, PhotonResins3D will book the consignment with that selected cover. Any transit claim will be handled under The Courier Guy's applicable cover terms, exclusions, evidence requirements and maximum cover limit.
PhotonResins3D will dispatch the order using the delivery option selected and accepted by the customer. The customer's checkout selection will form part of the order record.
Courier loss, theft, non-delivery or physical transit damage must be reported to PhotonResins3D promptly. The customer must retain the product, original packaging, shipping label and photographs required for the courier claim.
11. Inspection on Delivery
Customers should inspect orders as soon as reasonably possible. Visible courier damage should, where practical, be photographed before opening and all packaging retained. Prompt reporting assists with courier claims but does not remove statutory rights.
12. Incorrect Goods Supplied
If the product received does not correspond with the product stated on the invoice or order confirmation because of an error by PhotonResins3D, the customer should stop using or opening it once the error is discovered and contact us. Where the incorrect product remains unused and the error is ours, PhotonResins3D will arrange the appropriate correction and bear the reasonable transport cost required to correct our error where required by law.
13. Returns, Refunds and Warranties
All returns, cancellations, refunds and warranty claims are governed by Part B of this document, which forms part of these Terms.
14. Online Cooling-Off Rights
There is no general unlimited change-of-mind return right. However, where section 44 of ECTA applies to an electronic transaction, a consumer may cancel an eligible transaction without reason and without penalty within seven days after receiving the goods. The consumer may be responsible for the direct cost of returning the goods as permitted by ECTA.
ECTA contains exclusions from the cooling-off right, including certain goods made to the customer's specifications or clearly personalised, goods which by their nature cannot be returned, and goods likely to deteriorate or expire rapidly. These exclusions are applied according to the actual circumstances of the transaction.
15. Custom and Personalised Products
Custom 3D prints, personalised figurines, parts made to customer dimensions, customer-specific prototypes and other goods made to the customer's specifications may fall outside the ECTA cooling-off right where the statutory exclusion applies. This does not remove rights where PhotonResins3D supplies a product that is defective or materially fails to conform to the agreed specification.
16. Customer-Supplied Files and Designs
Where a customer supplies an STL, STEP, OBJ, CAD file, image, drawing or other design, the customer remains responsible for the design itself unless PhotonResins3D separately agrees to provide design or engineering services. Normal characteristics of additive manufacturing, including reasonable layer lines, support marks and dimensional variation within an agreed or reasonable tolerance, are not automatically defects.
17. Intellectual Property
By supplying a file, logo, image, model or design for manufacture, the customer confirms that they have the necessary right or permission to use and reproduce it. PhotonResins3D may refuse work reasonably believed to infringe intellectual-property rights or applicable law.
18. 3D Printers and Equipment
Printers and equipment must be installed, operated and maintained in accordance with the manufacturer's instructions. Warranty does not cover failures caused by misuse, accidental damage, incorrect installation, unauthorised modification, incompatible third-party firmware or parts, external electrical damage or normal wear, to the extent permitted by law.
The customer must retain the printer's original box, foam inserts and protective packaging for the applicable warranty period. Where transport is required, the printer must be packed in its original protective packaging or other packaging expressly accepted by PhotonResins3D. Damage caused by inadequate return packaging may be excluded from warranty to the extent permitted by law.
19. Wear and Consumable Printer Parts
Nozzles, build surfaces, FEP or release films, PTFE tubing and similar consumable or wear components are not covered for ordinary wear and tear. A genuine manufacturing defect present when supplied remains subject to applicable law.
20. Manufacturer Warranties
A manufacturer warranty is additional to, and does not replace, statutory rights against PhotonResins3D. Warranty procedures may require proof of purchase, serial numbers, photographs, video, diagnostic information and reasonable remote troubleshooting before a part or product is returned.
Where SOVOL equipment is supplied, any additional SOVOL manufacturer warranty applies subject to the manufacturer's terms in force at the time, without reducing the customer's non-excludable South African statutory rights.
21. Product Safety and Customer Responsibility
Uncured UV-curable resin must be handled and stored responsibly. Safety precautions supplied on the bottle, safety sticker or other safety information supplied with the product must be followed. Technical Data Sheets supplied in the box are primarily technical product information and are not represented as a substitute for a formal manufacturer Safety Data Sheet.
- Keep uncured resin out of reach of children and pets.
- Avoid contact of uncured resin with skin and eyes.
- Wear suitable protective gloves and eye protection when handling uncured resin.
- Use uncured resin in a well-ventilated area.
- Do not ingest resin.
- Keep resin containers tightly closed when not in use.
- Store resin in a cool, dry place away from direct sunlight and UV light.
Printers, heated parts, moving mechanisms, electricity and small components must be used with appropriate care.
PhotonResins3D is not responsible, to the extent permitted by law, for harm caused solely by unsafe storage, leaving products accessible to children or animals, failure to secure containers, transferring products into unsuitable or unlabelled containers, ingestion, deliberate contact, contamination after delivery, operation contrary to clear instructions or another hazard created after the product left PhotonResins3D's control.
A product is not automatically defective merely because harm occurred after supply. Nothing in these Terms excludes liability that cannot lawfully be excluded where a genuine unsafe characteristic, manufacturing defect, product failure or inadequate warning existed when supplied and caused the harm complained of.
22. Limitation of Liability
To the maximum extent permitted by law, PhotonResins3D is not liable for indirect or consequential loss caused by misuse, customer design errors, failed prints, incorrect settings, unauthorised modifications, unsuitable storage or operation outside product specifications. Nothing in this clause excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
23. Third-Party Manufacturers
Products sold by PhotonResins3D may be manufactured by third parties. References to manufacturer warranties are additional to, and do not replace, statutory rights that the customer may have against PhotonResins3D.
24. Privacy
Personal information supplied to PhotonResins3D will be processed in accordance with applicable South African privacy law and our Privacy Policy. Information reasonably required to process payment, delivery or a warranty claim may be shared with relevant service providers, couriers, payment processors, manufacturers or distributors where lawfully permitted.
25. Website Availability
PhotonResins3D aims to keep the website available and accurate but cannot guarantee uninterrupted operation. Maintenance, technical faults, hosting issues or circumstances outside our reasonable control may temporarily affect availability.
26. Changes to These Terms
PhotonResins3D may amend these Terms for future transactions. The version applicable to an order is generally the version in force when the order was placed, except where a legal requirement applies otherwise.
27. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Nothing prevents a consumer from using a remedy or dispute-resolution mechanism available under the CPA, ECTA or other applicable South African law.
28. Customer Contact
- Email: info@photonresins3d.co.za
- Telephone / WhatsApp: Available on the PhotonResins3D website
No walk-in retail sales, collections or returns are permitted unless expressly arranged in advance.
29. Checkout Acknowledgement
Recommended checkout acknowledgement: "I have read and accept the Terms & Conditions and the Returns, Refunds & Warranty Policy. I confirm that I selected the Courier Guy delivery option shown on my order, including whether or not optional limited-liability cover applies, and I accept the transit risk and limits attached to that selected delivery option."
Legal disclosure
The following information is supplied for statutory website disclosure and legal service. It does not designate a retail store, showroom, customer collection point or public walk-in premises.
- Legal entity: PHOTON RESINS 3D (PTY) LTD
- Registration number: 2026/350331/07
- Place of registration: Republic of South Africa
- Registered / legal-service address: 13 SS Agusta, 69 Third Street, Krugersdorp, Gauteng, 1739
- Website: https://photonresins3d.co.za
- Email: info@photonresins3d.co.za
- Telephone / WhatsApp: Available on the PhotonResins3D website
REGISTERED / LEGAL SERVICE ADDRESS ONLY – NOT RETAIL PREMISES. NO WALK-IN SALES, COLLECTIONS OR RETURNS WITHOUT PRIOR ARRANGEMENT.